Technical Support

If you have questions concerning the application of SOFiSTiK software products, our support team will be happy to assist you.

So we can better assist you, please email us a description of the problem together with any error messages and the affected files. Your information will give us an opportunity to fully understand your inquiry and if necessary call you back as soon as possible.

E-Mail

Give us a brief description of your query and send an email to support@sofistik.com

Infoportal

You will find a lot of helpful material by means of SOFinars, tutorials and examples in our infoportal.

SOFiSTiK Forum

You can exchange your thoughts and views with peers on our SOFiSTiK Forum platform.


SOFiSTiK Online: Login

Your SOFiSTiK login gives you access to special services we provide as part of your software service contract. Once you’ve logged in to SOFiSTiK Online, you can submit new service requests straight to our CRM system. Your ticket will receive a higher priority in the queue, and you can also access and respond to any existing tickets.

To request your login information, please email us at shipping@sofistik.com.

For any other questions you may have, feel free to contact us at service@sofistik.com.


Remote Desktop Connection

The remote maintenance software TeamViewer allows our support staff to access your computer and help solve the problem. But without your explicit consent, no access can be made.

Initiate remote contol Attend the Meeting


Frequently Asked Questions

My license is about to expire. What should I do?

For security reasons, we have delivered all CODEMETER dongles with a time-limited license. Please start the Desktop App „License Manager“ for a license update. A detailed description can be found in our administration manual.

 

Where can I find further help and examples?

In our info portal and on the SOFiSTiK YouTube channel you can find many SOFinars, tutorials and examples. For more detailed explanations of finite element products, please refer to the verification manuals, and the manuals which are all available through the SOFiSTiK Structural Desktop (SSD) help menu.

 

I bought the software after the test phase of the trial version and received a license file. The message "trial version expired" now appears. What should I do?

To be able to work with your regular license, first delete the license of the trial version. To do this, open the CODEMETER control center, select the trial version license in the "licenses" tab and click on "delete license". A detailed description can be found in our administration manual.

How are SOFiSTiK products compatible with Autodesk products and operating systems?

Please note our version matrix.

 

What is the scope of services of the SOFiSTiK support?

The consulting services of SOFiSTiK are limited to answering individual questions on the application of the software. For detailed information, please refer to the support terms and the support service notes. The support shall be restricted to the current versions of the Software.