When you download and use our software, personal data shall be processed by us as the controller and stored for the duration necessary to fulfil the stated purposes and legal obligations. In the following, we shall inform you concerning the data, the way in which they are processed and the rights you are entitled to.
Personal data (hereinafter also "data" or "information") are pursuant to Article 4 (1) of the General Data Protection Regulation (GDPR) all information relating to an identified or identifiable natural person.
1. Name and contact data of the controller and the data protection officer
Telephone: +49 911 399010
The data protection officer of SOFiSTiK can be contacted at the aforementioned address, FAO Data protection officer. You can contact our data protection officer directly at any time if you have any questions about data protection law or your data protection rights.
2. Processing of personal data and purposes of processing
a) Visiting the website
You can visit our website without disclosing information regarding your identity. In the context of any access to our website, however, it is essential that certain personal data are stored on the server of our provider in order to enable the connection to the website. This includes information such as:
The information is stored in a so-called log file on the server of our website and is automatically deleted after 4 weeks.
The IP address is processed for technical and administrative purposes of connection establishment and connection stability in order to ensure the security and functionality of our website and to be able to track any illegal attacks if necessary. The information is also used to evaluate the use of the website, to compile reports on website activity and errors.
The legal basis for processing the IP address and other information from the log file is Article 6 (1) lit. f GDPR. Our legitimate interest derives from the security interest mentioned and the need for a trouble-free and user-friendly provision of our website. From the processing of the IP address and other information in the log file, we can not draw any direct conclusions about your identity.
b) creating a SOFiSTiK account
In order to download our trial version, you have to create a SOFiSTiK account. Therefore, we collect some mandatory information, which include:
The purpose of processing the data is to set up your SOFiSTiK account, to identify you as a user, to be able to contact you in case of technical problems, for marketing purposes and to ensure a smooth user experience with our software products. This data processing at your request is necessary for the purpose of our legitimate interests pursuant to Art. 6 (1) lit. f GDPR.
You will receive a registration notification by email, which you need to confirm to activate your SOFiSTiK account (so-called double opt-in). Your email response serves as confirmation that you are in fact the person who issued the registration.
Our service provider Wildbit LLC, https://postmarkapp.com/, (hereinafter “Wildbit”) sends the verification mail to your email-address on our behalf. For this purpose we have concluded a data processing agreement with Wildbit. By signing this agreement, Wildbit undertakes to process the data in compliance with the GDPR and to uphold the rights of all data subjects.
We delete your personal data stored in the SOFiSTiK account after 37 months, unless we are obliged to longer storage under Article 6 (1) lit. c GDPR due to tax- and commercial-law retention and documentation duties or you have consented to a prolonged period under Art. 6 (1) lit. a GDPR.
c) Software improvement program
When you download and use our trial version on your device, our software improvement program is activated by default. As part of the program, we collect some technical information, which include in particular:
We collect the information to improve our software with regard to quality, stability, features, and hardware compatibility. We do not share the information with third parties and do not merge this technical information with the personal data processed in the SOFiSTiK account. Insofar as a natural person can be identified when processing the aforementioned technical information, the legal basis is Art. 6 (1) lit. f GDPR. We delete the data collected after 3 years.
If you do not want SOFiSTiK to collect your technical data, you can deactivate this, at any point, for example, via a key in windwos registry or the settings in the SOFiSTiK Application Manager.
When you download our trial version, we may use your email-address, even without your express consent, to send you information about similar products or services offered by our company, providing you have not objected to the use of your email address.
The legal basis for processing email addresses of our customers for sending information on similar products or services is Article 6 (1) lit. f GDPR. The processing of personal data for direct marketing purposes is a legitimate interest.
It is possible to unsubscribe from the newsletter at any time. Please use the relevant unsubscribe link that is found in each newsletter or send an email to firstname.lastname@example.org. If you have unsubscribed, your data shall be deleted immediately from our newsletter mailing list.
3. Transfer of data
Except in the aforementioned cases of processing on behalf of us, we shall pass your personal data to third parties only in the following cases:
Aiven and Upcloud ensure on our behalf the hosting. For the offer of our services the commissioning of a hosting service is necessary and takes place according to Article 6 (1) lit. f GDPR for the purposes of the legitimate economic interests to make our services available.
We have concluded data processing agreements for the use of hosting services with Aiven and UpCloud. By means of this contract, Aiven and UpCloud assure that they process the data in accordance with the GDPR and ensure the protection of the rights of the data subject.
For more information, visit the HubSpot page: https://legal.hubspot.com/privacy-policy We use all information collected solely to optimize our marketing.
HubSpot is a US-based software company with a presence in Ireland. Contact: HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Phone: +353 1 5187500, www.hubspot.com. HubSpot is covered by the TRUSTe's Privacy Seal. We have concluded a data processing agreement with HubSpot. By signing this agreement, HubSpot undertakes to process the data in compliance with the GDPR and to uphold the rights of all data subjects.
c) Other transfer
Otherwise, we shall only pass on your personal data to third parties if:
The data transferred may only be used by the third party for pre-determined purposes.
4. Recognition of the rights of data subjects
You have the right,
You have the right at any time, on grounds relating to your particular situation, to object and prevent the processing of personal data concerning you pursuant to Article 6 (1) lit. e GDPR (Data processing in the public interest) and Article 6 (1) lit. f GDPR (Data processing on the basis of a balance of interest); this also applies to profiling based on the provision of Article 4 (4) GDPR.
If you file an objection, we shall no longer process your data, unless we are able to provide proof of compelling and legitimate grounds for the processing that outweigh your interests, rights and freedoms, or the processing serves the purpose of exercising, enforcing or defending of legal rights.
Insofar as your objection is directed against the processing of data for direct marketing purposes, we shall stop processing immediately. In this case, the specification of a particular situation is not required. This also applies to profiling insofar as it is associated with such direct advertising.
If you would like to exercise your right to object, just send an email to email@example.com
5. Data security
We use appropriate technical and organisational security measures to protect your data against accidental or deliberate manipulation, partial or complete loss, destruction, or unauthorised access by third parties. Our security measures are continually improved in line with technical developments.