Products
Finite Elements Software
Highlights SOFiSTiK 2026 Highlights SOFiSTiK 2025 Highlights SOFiSTiK 2024 Bridge Design Building Design More Possibilities Rhinoceros Interface
CAD
SOFiCAD
BIM
Bridge + Infrastructure Modeler Reinforcement Analysis + Design for Revit BiMTOOLS Analytical Model Generator
FEM Packages
SOFiSTiK FEM Packages 3D FEM professional 3D FEM premium 3D FEM ultimate / 50 UI-Suite
Further Products
Autodesk®
Software solutions
Bridge design Building design BIM workflow Design, formwork and reinforcement planning Support and service
Services
Training & Project Support
Downloads
Current Downloads Trial Version Educational Version
Infocenter
Overview Events Webinars User Reports Learning platform
Company
About us References Career at SOFiSTiK Sustainability

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Support and service:
your project in expert hands

Technical support:
We are here to support you with any technical challenges.

Do you have questions about using SOFiSTiK software products? Our support team of experienced experts is happy to assist you, helping you continue your project efficiently and complete it successfully. Professional support is available quickly and easily via a support request directly from the software or by email.

 

Submit a support request

Support Assistant D E

Submit your support requests quickly and easily directly from within the SOFiSTiK applications.

How it works:

Open the SOFiSTiK Support Assistant via the “Help” menu in the program or alternatively through the SOFiSTiK Application Manager (SAM).

The SOFiSTiK Support Assistant will guide you through the process step by step in just four steps. All relevant information is automatically collected and an email is prepared, ready to be sent directly to our support team.

Finally, send your support request – done!

Email

Email

Just send us an email with your 
question to support@sofistik.de

Phone

Phone

In urgent cases, we are
also available by phone.

+49 800 76347845

SOFiSTiK Forum

SOFiSTiK Forum

Connect and exchange ideas with 
peers in our SOFiSTiK Forum.

 

You can also access support from our FAQs, webinars and tutorials at any time. 

Remote desktop connection

The remote maintenance software TeamViewer allows our support staff to access your computer 
and help solve the problem. But without your explicit consent, no access can be made.

 

Initiate remote control     Attend the meeting

Project support:
We guide your project from the initial idea to the finished solution.

Rely on our expertise to ensure the success of your project. With our project support service, we offer a dedicated point of contact as an additional, fee‑based service to guide you through every stage of your workflow – from modeling and analysis to load combinations, design, and final documentation. Whether your project involves bridge engineering, building design, geotechnical engineering, or dynamic and nonlinear analysis, we support you efficiently and with maximum flexibility. Our services also cover open BIM workflows as well as visual programming solutions. Simply describe your requirements by email. We will get back to you promptly and work with you to find the right solution.
 

Submit a project request

 

Expert Knowledge

Expert knowledge

Leverage our expertise to implement your requirements more efficiently using SOFiSTiK products.

Personal Contact

Personal contact

Through continuous and direct communication, we stay fully up to date on your project and can immediately engage with any current questions or challenges.

Flexible Support Options

Flexible support options

Whether it’s a quick call or an in depth online workshop, we provide exactly the level of support you need.

We are here for you

J E 1

Jost Erdmann

 

Jost looks back on many years of professional experience as an expert for statistical calculations and is an integral member of SOFiSTiK’s expert team. Over the years, he has trained numerous users in SOFiSTiK software and guided them towards successful implementation of their building design and bridge design projects.

M S 1

Dr.-Ing. Martin Siffling

 

As head of the support team with a deep passion for bridges, Martin can call on a wealth of professional experience.

On LinkedIn, he regularly shares information on the newest developments and tipps on how to efficiently work with the SOFiSTiK Bridge + Infrastructure Modeler.

G S 1

György Schmidt

 

György is an experienced design engineer specialized in bridge design. His profound know-how in the field of structural design paired with his ability to find cost-effective solutions for design, process or regulatory issues round off his profile.

On his YouTube channel Linked Into KiTSiFOS he shares valuable tipps on how to use SOFiSTiK software in an efficient manner.

 

Frequently Asked Questions
 

My license is about to expire. What should I do?

For security reasons, we have delivered all CODEMETER dongles with a time-limited license. Please start the Desktop App „Licence Manager“ for a license update. A detailed description can be found in our administration manual.

 Where can I find further help and examples?

On our website, you will find numerous webinars as well as additional tutorials and practical examples. In addition, the SOFiSTiK YouTube channel offers further learning resources. You can also find detailed explanations of the finite element products in the Verification Manuals and user guides, which you can access directly via the “Help” menu in SOFiSTiK Structural Desktop (SSD).

 I bought the software after the test phase of the trial version and received a license file. The message "trial version expired" now appears. What should I do?

To be able to work with your regular license, first delete the license of the trial version. To do this, open the CODEMETER control center, select the trial version license in the "licenses" tab and click on "delete license". A detailed description can be found in our administration manual.

 How are SOFiSTiK products compatible with Autodesk® products and operating systems?

Please note our version matrix.

 What does the SOFiSTiK support service include?

The consulting services of SOFiSTiK are limited to answering individual questions on the application of the software. For detailed information, please refer to the support terms and the support service notes. The support shall be restricted to the current versions of the Software.