Technical Support

If you have questions concerning the application of SOFiSTiK software products, our support team will be happy to assist you.

At best we can assist you if you mail us initially your information, error messages, and data files. Your information will give us an opportunity to fully understand your inquiry and if necessary call you back as soon as possible.

E-Mail

Give us a brief description of your query and send an email to support@sofistik.com

Infoportal

You will find a lot of helpful material by means of SOFinars, tutorials and explames in our infoportal.

SOFiSTiK Forum

You can exchange your thoughts and views with peers on our SOFiSTiK Forum platform.


SOFiSTiK Online: Login

All SOFiSTiK customers with software service contract will have access and the details of login can be found on software documentation.

The SOFiSTiK login helps us provide expedited service to our customers with their support requests. For instance, support tickets can be created directly and update the existing support tickets.

If you have any questions, please contact us via service@sofistik.com.


Remote Desktop Connection

The remote maintenance software TeamViewer allows our support staff to access your computer and help solve the problem. But without your explicit consent, no access can be made.

Initiate remote contol Attend the Meeting


Frequently Asked Questions

My license is about to expire. What should I do?

For security reasons, we have delivered all CODEMETER dongles with a time-limited license. To update your license, use the "license update" module found in the SOFiSTiK \ SONAR program directory. A detailed description can be found in our administration manual.

 

Where can I find further help and examples?

In our info portal and on the SOFiSTiK YouTube channel you can find many SOFinars, tutorials and examples. For more detailed explanations of finite element products, please refer to the verification manuals, and the manuals which are all available through the SOFiSTiK Structural Desktop (SSD) help menu.

 

I bought the software after the test phase of the trial version and received a license file. The message "trial version expired" now appears. What should I do?

To be able to work with your regular license, first delete the license of the trial version. To do this, open the CODEMETER control center, select the trial version license in the "licenses" tab and click on "delete license". A detailed description can be found in our administration manual.

 

Can I use the SOFiSTiK software and license update tools without a SOFiSTiK installation?

Yes, you can use the SONAR program to update both the software and the license. An installation of this tool can be found in the freeware section on our ftp server.

 

How are SOFiSTiK products compatible with Autodesk products and operating systems?

Please note our version matrix.

 

What is the scope of services of the SOFiSTiK support?

The consulting services of SOFiSTiK are limited to answering individual questions on the application of the software. For detailed information, please refer to the support terms and the support service notes. The support shall be restricted to the current versions of the Software.