Customer Service

Whether you are interested in SOFiSTiK products, would like to receive an offer or have questions regarding your license, we will be happy to help. Contact us via ...

E-Mail

Send us a short email to

service@sofistik.com

Telephone

If you want to speak with us, we can be reached at

+49 (0) 911 39901 0


Frequently Asked Questions

My license is about to expire. What should I do?

For security reasons, we have delivered all CODEMETER dongles with a time-limited license. To update your license, use the "license update" module found in the SOFiSTiK \ SONAR program directory. A detailed description can be found in our administration manual.  

 

Where can I find further help and examples?

In our info portal and on the SOFiSTiK YouTube channel you can find many SOFinars, tutorials and examples. For more detailed explanations of finite element products, please refer to the verification manuals, and the manuals which are all available through the SOFiSTiK Structural Desktop (SSD) help menu.  

 

I bought the software after the test phase of the trial version and received a license file. The message "trial version expired" now appears. What should I do?

To be able to work with your regular license, first delete the license of the trial version. To do this, open the CODEMETER control center, select the trial version license in the "licenses" tab and click on "delete license". A detailed description can be found in our administration manual.  

 

Can I use the SOFiSTiK software and license update tools without a SOFiSTiK installation?

Yes, you can use the SONAR program to update both the software and the license. An installation of this tool can be found in the freeware section on our ftp server.  

 

How are SOFiSTiK products compatible with Autodesk products and operating systems?

Please note our version matrix.